Last updated: 30 August 2026
Brooks & Glane is a marketing and social media management agency based in Mohali, Punjab, India. This policy explains what personal information we collect, how we use it, and the choices you have.
1. Information we collect
- Information you give us directly, such as your name, phone number, email address, and company details, when you contact us through our website, WhatsApp, email, or in person.
- Messages you send us on WhatsApp, including your phone number and the content of those messages, so we can respond to you and manage the conversation.
- Information you share with us as part of a project or client relationship, such as business details needed to deliver our services.
- Basic technical information collected automatically when you visit our website, such as IP address, browser type, and pages viewed.
2. How we use your information
We use the information we collect to respond to your inquiries, provide the services you request, communicate with you about your projects (including through WhatsApp), improve our website and services, and meet our legal and accounting obligations. We do not sell your personal information.
3. WhatsApp messaging
We use WhatsApp, including the WhatsApp Business App and the WhatsApp Cloud API provided by Meta Platforms, Inc., to communicate with clients and prospective clients. When you message us on WhatsApp, or we message you with your consent, that communication is also processed by Meta under its own privacy policy and WhatsApp’s terms of service. You can stop receiving messages from us on WhatsApp at any time by telling us to stop or by blocking our number.
4. Cookies
Our website may use cookies or similar technology to remember your preferences and understand how visitors use the site. You can control cookies through your browser settings.
5. How we share information
We do not share your personal information with third parties except:
- With service providers who help us run our business, such as Meta/WhatsApp for messaging, our website host, and the software we use to manage client work.
- When required by law, regulation, or legal process.
- With your consent.
6. Data retention
We keep personal information for as long as needed to provide our services, maintain business records, and meet legal requirements, after which we delete or anonymize it.
7. Data security
We take reasonable steps to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Your rights
Depending on where you are located, you may have the right to ask what personal information we hold about you, to correct it, or to have it deleted. To make a request, contact us using the details below.
9. Children’s privacy
Our services are intended for businesses and individuals over the age of 18. We do not knowingly collect personal information from children.
10. International data transfers
Because we use WhatsApp and other Meta services, some of your information may be processed on servers located outside India, including in the United States, in line with Meta’s own privacy practices.
11. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised. Continued use of our services after a change means you accept the update.
12. Contact us
If you have questions about this policy or how we handle your information, contact us at:
Brooks & Glane
D266-A, third floor, Phase 8b,mohali, 160055
support@brooksandglane.com